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IT'S ALL IN THE
PLAN: Five Serious Considerations For Your Next Marketing
Plan
By:
Laura Patterson
"Don't even think
of waging a battle or producing marketing materials without a
plan," advises Jay Conrad Levinson, president of Guerilla
Marketing, International. Most businesspeople know intuitively
that successful marketing requires an effective marketing plan,
a blueprint for action. In the past few years, however, many
companies were too caught up in day-to-day activities and living
out the drama of the moment to focus on planning.
That won't work anymore in
today's sobered economy. As resources in companies tighten, a
marketing plan is required to prioritize and select the best
opportunities. Moreover, an effective plan can positively impact
the bottom line. Research shows that companies with a marketing
plan experience a 24 to 30 percent improvement in sales over
those without.
A marketing plan does not need to
be elaborate or overly complex, but it must be relevant and
actionable. Below are five areas companies should explore and
address when planning.
One: Market Research
In order for marketers to do
their job of creating and keeping customers, they must conduct
research to understand their markets and the shifts in the
marketplace. Through research and evaluation of their products
or services, companies learn what customers value most and what
barriers exist to marketing their offerings. This knowledge
guides decision-making and can reduce the number of projects to
be undertaken and increase the usefulness of those that are
done.
It is important to view market
research as an investment, not an expense. Even on a small
budget, companies can search on the Internet and in libraries,
purchase reports, and conduct focus groups and electronic
surveys. It is also crucial to conduct research regularly and
periodically, as markets change very rapidly in today's dynamic
environment.
Two: Positioning
A defensible market position and
clear value proposition form the foundation beneath the creation
of a marketing plan. Marketing initiatives within the plan
should be anchored to the company's positioning to create a
consistent dialogue with the customer.
Using market research, companies
can better understand what their customers value about the
company and its offerings. This information can guide how to
position the company, locating a defensible position in the
market and owning that space in the mind of the customer. They
must also make sure that the company's pricing and offerings are
aligned with the value perceived with the customer.
Three: Strategies and
Tactics
Moving a company from a stage of
awareness to one of consideration takes a sound marketing
strategy designed to drive demand and influence purchasing
behavior. According to famed business strategist Michael Porter,
a strategy "creates a company's position, making trade-offs and
forging fit among activities." Marketing strategies are often
formed around selling existing products in existing markets,
extending existing products to new markets, or introducing new
products to new markets.
Strategies often include the
expected results; they provide the "how" and the direction for
the course of action. With clear strategies in place, a logical
set of tactical operations and actions follow. It is from these
tactics, that the timelines, resources, and budget for the
marketing plan are derived.
Four: Metrics
Metrics are an essential part of
any marketing plan, providing a means to assess progress. By
constantly measuring actual performance against the metrics,
companies can determine if they are meeting the objectives of
the plan and whether an adjustment is required.
Like market research, metrics
must be taken periodically as markets change in order to remain
effective. Metrics tend to reveal more information when taken
regularly over a long period of time, showing which initiatives
are most successful and efficient. This can rally support for
the plan, as metrics demonstrate accountability and provide
evidence for undertaking certain marketing projects.
Five: Business Plan
Alignment
Most importantly, the marketing
plan must be in synch with the company's business plan.
Marketing goals must be prioritized against the company's
business goals. Marketing strategies should be based on how the
company can best provide value. Demand generation tactics must
be aligned with the sales pipeline and the goals of the sales
organization. Some people create their marketing plan in a
vacuum and are surprised when they find little support and
success in their plan.
A Marketing Plan
Checklist
With knowledge in these five
areas, the marketing plan should come together easily. The
checklist below will help round out the marketing plan and
ensure its completeness.
Does the marketing plan
address:
1. Who is being served? Who are
the right sets of customers?
2. What are their needs and priorities? What is a meaningful
value proposition and brand promise?
3. How can quality product/service be provided cost effectively?
4. Are outside conditions right for the company's
product/service?
5. What is the most convenient way to bring the product/service
to the market?
6. How can the product/service be best delivered to fulfill the
brand promise?
7 . What are the best ways to inform the market about the
products/services?
8 . How will the company measure if the market is satisfied?
9 . What can the company do to make things even better?
10 . How can the company become the customer's first choice?
To be effective, a marketing plan
identifies options, prioritizes resources and selects the best
opportunities. It serves as the foundation for the activities
that create and nurture a promise of value to the customer.
Properly created, the marketing plan is a living document that
is anchored to the overall business goals and focuses on
customer value, growth, and profitability.
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Laura Patterson is
president and co-founder of
VisionEdge Marketing, Inc,
a leading consulting group for metrics-based strategic
marketing. Prior to that, she spent more than twenty years in
business-to-business marketing, focusing on branding, customer
loyalty, and product rollouts for Motorola, Evolutionary
Technologies International, and State Farm Insurance.
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